This website is operated by EIKOSI DYO. Throughout the site, the terms “we”, “us” and “our” refer to EIKOSI DYO. EIKOSI DYO offers this website, the sale of products on our website ("eikosi-dyo.com") are governed by these Terms and Conditions. Please read these Terms of Sale carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Sale. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Sale are considered an offer, acceptance is expressly limited to these Terms of Sale.
Only individual customers and "end user" companies buying for purposes other than resale may place orders on the eikosi-dyo.com site. The resale or distribution of items purchased on eikosi-dyo.com is strictly prohibited. Furthermore, each time you place an order on eikosi-dyo.com, you will be asked to confirm your acceptance of the Terms and Conditions in effect at the time of your order. Given the sales policy described below, EIKOSI DYO reserves the right not to act upon orders placed by anyone other than an "end buyer", or orders that do not comply with its sales policy as defined herein. We reserve the right to update, change or replace any part of these Terms of Sale by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Items purchased on eikosi-dyo.com are sold directly by SASU EIKOSI DYO, 14 boulevard Morland, 75004 Paris.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you
Article 1 – Products
The Products, that EIKOSI DYO proposes for sale, have detailed descriptions appearing on the site aside the picture(s) product, offering the Customer the chance to find out, before placing an order, the key characteristics about each product that they may buy from the site and this in accordance with the provisions of article L.111-1 of the Consumer Code.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. It might be possible that the appearance of the products on the photo(s) on the website might be perceived by the Customer does not correspond exactly to the product. Also be noted that the weights, the dimension, indicated on the products may vary due to all the products are handmade and stones may have color deviations from the picture since are all natural products, concerning the rough ones also may have a different shape and size as every stone is unique.
EIKOSI DYO cannot be held responsible in the event of a manifest error between the products' characteristics and their representation.
The Products offered for sale by EIKOSI DYO are those that appear on the Site at the time of their consultation by the Customer, when a product is no longer available, it will be marked "SOLD OUT". When placing your order, ensure that the number, size and price of each item are mentioned correctly on your purchase order. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited; these changes will, however, have no affect on the orders accepted by EIKOSI DYO before these changes were applied.
The prices applicable are those indicated in the website at the time when the Customer places their order. The prices in Euros are displayed inclusive of all taxes (applied for all countries of European Community (EU)), excluding postage charges. For all the other countries the prices are displayed excluding French taxes (VAT) identical at the price that will appear at checkout and exclude delivery charges, which are exclusively calculated at checkout.
Article 2 – Orders
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
It is not necessary to create a personal account to submit an order via the Website. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
The Customer shall definitively confirm it at the payment stage. This confirmation shall have the value of entering into a contract. Before submitting the order form to purchase a product, check the content of the order, and the total cost thereof (products ordered, shipping charges, optional services), and correcting any errors, and you are asked to read these Terms and Conditions carefully. Electronically submitting the order form signifies your unconditional acceptance and agreement to abide by these Terms and Conditions in dealing with EIKOSI DYO. If you do not accept the terms laid out in these Terms and Conditions, please do not submit your order form for the purchase of items on eikosi-dyo.com.
Once the contract is concluded, the Company will email the Customer a receipt for the order, containing a summary of the information entered in the order form and the invoice for the order.
Article 3 – Payment
Payments can be made by card (Visa, MasterCard or Amex), Apple pay or via Paypal. The Customer's account will be debited for the amount of the products ordered, once the order has been confirmed. Payments made online are debited in Euros. Please note that all prices shown in foreign currency are for reference purposes only. EIKOSI DYO uses secure payment platform with STRIPE, APPLE PAY and PAYPAL, the financial information shall be transferred via an encrypted protocol providing services related to remote electronic payment without third parties ever gaining access thereto.
Therefore, the Customer guarantees to EIKOSI DYO that it has any permission that may be required to use the payment method chosen at the time of validation of their order.
The order will be automatically cancelled in the event that the bank declines the payment. Once payment is made for the order, a payment receipt will be automatically sent to the Customer by email via the financial entity selected by EIKOSI DYO. The Customer is informed that their bank account will be debited with the order amount when the payment is made.
Article 4 – Confirmation
The information recorded by eikosi-dyo.com when an order is confirmed constitutes proof of all transactions between eikosi-dyo.com and its customers. The information recorded by the payment system constitutes proof of financial transactions.
Article 5 – Delivery
All orders are delivered using the shipping methods provided by DHL. Please note that we cannot make deliveries to P.O. boxes and Cedex number. For reasons of security, Items purchased on the E-shop will be delivered in plain packaging to the address has been notified at check out, and the signature of an adult aged 18 years above will be required upon delivery. Please note all items must be signed for. Please ensure that you are able to sign for the package at the delivery address provided when placing your order.
Product shipped within 5-7 business days once payment is confirmed, you will receive a confirmation email from our website as soon as you have placed your order.
Orders are processed from Athens in Greece. You will be notified via email when your order will be dispatched with tracking information for your package.
Shipping times usually depend on the delivery address, from 1 to 6 days.
EIKOSI DYO accepts orders from the following countries:
Zone 1: European Community (EU) 15€ - Shipping time from 1 to 2 days
Austria (AT) - Belgium (BE) - Bulgaria (BG) – Croatia (HR) - Cyprus (CY) - Czech Rep., The (CZ) - Denmark (DK) - Estonia (EE) - Finland (FI) - France (FR) - Germany (DE) - Hungary (HU) - Ireland, Rep. Of (IE) - Italy (IT) - Latvia (LV) - Lithuania (LT) - Luxembourg (LU) - Malta (MT) - Monaco (MC) - Netherlands, The (NL) - Poland (PL) - Portugal (PT) - Romania (RO) - Slovakia (SK) - Slovenia (SI) - Spain (ES) - Sweden (SE) - United Kingdom (GB)
Greece (GR): 10€ - Shipping time 1 days
Zone 2: Europe, USA, Canada, Mexico and Russia 20€ Shipping time from 1 to 3 days
Albania (AL) - Andorra (AD) - Belarus (BY) - Bosnia & Herzegovina(BA) - Canada (CA) – Canary Islands, The (IC) - Faroe Islands (FO) - Greenland (GL) - Guernsey (GG) - Iceland (IS) - Jersey (JE) - Liechtenstein (LI) - Mexico (MX) - Moldova, Rep. Of (MD) - Norway (NO )- Montenegro, Rep Of (ME) - Russian Federation (RU) - Switzerland (CH) -Turkey (TR) - Ukraine (UA) - USA (US)
Zone 3: North Africa, Asia 27€ shipping time from 2 to 5 days
Bahrain (BH) - China (CN) - Egypt (EG) - Hong Kong (HK) - India (IN) - Indonesia (ID) - Israel (IL) - Korea, Rep. Of (KR) - Kuwait (KW) - Japan (JP) - Lebanon (LB) - Malaysia (MY) - Macau (MO) - Maldives (MV) - Morocco (MA) - Oman (OM) - Qatar (QA) - Saudi Arabia (SA) - Singapore (SG) - Taiwan (TW) - Thailand (TH) - Tunisia (TN) - United Arab Emirates (AE) - Vietnam (VN)
Zone 4: South America, Australia Africa, Oceania, Dom-Tom 35€ shipping 3-5 days
Argentina (AR) - Australia (AU) - Bolivia (BO) - Brazil (BR) - Cape Verde (CV) - Chile (CL) - Colombia (CO) - Costa Rica (CR) - Falkland Islands (FK) - Fiji (FJ) - Grenada (GD) - Guadeloupe (GP) - Martinique (MQ) - Mauritius (MU) - Mayotte (YT) - Montserrat (MS) - New Caledonia (NC) - New Zealand (NZ) - Reunion, Island Of (RE) - St. Barthelemy (XY) - St. Maarten (XM) - St. Lucia (LC) - Seychelles (SC) - South Africa (ZA) - Tahiti (PF) - Virgin Islands-British (VG) -Venezuela (VE)
EIKOSI DYO offers shipping charges for any order equal or up to 500€
All of our deliveries are insured no matter the transport company or the value of the order.
For deliveries to countries outside of Europe, the French VAT (20%) is automatically deducted and you will not be charge either at the check out. Customs duties, local taxes, import duties or taxes of State may be due.
The costs and taxes related to the delivery of an item are not billed by, EIKOSI DYO is not responsible for payment of this duty, but are dependent on and borne by you.
It is the Customer's responsibility to check immediately, at the time of receipt of the Products, the conformity and integrity of the Products delivered.
Without prejudice to the period the Customer has to exercise their right to cancel as specified in article 6 below, it is up the Customer to verify the shipments upon arrival and to communicate any reservations or claims to the carrier which appear to be justified in the event of delay, breakage or loss.
In addition, in accordance with article L. 133-3 of the Commercial Code, any reservations must be confirmed by registered letter to the carrier within three (3) days following receipt.
Any reservation of this type must also be notified to email@example.com, within the same period and in the same manner. In this respect, the Customer will attach a copy of the claim sent to the carrier to their package
Article 6 – Right to Return
In accordance with article L221-18 of the French Consumer Code, the Customer has fourteen (14) days to return the purchase, without having to provide a reason.
All goods may be returned for a refund or exchange; you have 14 days from the date on which you receive your order to request a return. The jewellery must be returned in their original condition, unused, unworn including their original packaging. Any jewellery returned damaged will be sent back to the client.
In accordance with article L221-23 of the French Consumer Code, the Customer must return the product within fourteen (14) days of notification of his/her return.Please notify us of this request by emailing : firstname.lastname@example.org we will assist you.
We will refund the cost of the item(s) less our delivery charge once the goods are returned and after verification. The refund credited directly to your bank account or PayPal account depending on your original method of payment, received within fourteen (14) days. An email will be sent to you confirming that your purchase has been refunded. Please note, that international custom charges, duties and sales tax are non-refundable for shipments outside the European Community (EU).
Please note: you will be responsible for the item(s) until they reach us and we suggest you use a secure delivery service which requires a signature for proof of receipt.
If an order is received damaged please do not accept the delivery. If you realize that an order is damaged after opening the parcel, please photograph the damaged item immediately and notify us as soon as possible. Please note that we insure all orders against damage during transit. No reclamation will be accepted after three (3 )days.
In the event that the return of the product by the Customer is due to an error by the Website, such as a product missing from the order, a non-compliant product or a manufacturing defect in the product, EIKOSI DYO undertakes to refund, in addition to the purchase price of the product, the shipping costs incurred by the Customer for the delivery of the product.
The Customer must report the error by email to email@example.com within a maximum of 48 hours of receiving the order.
When a ring is re-adjusted on a specific size on demand, any jewellery has been modified especially for you, or any particular design made on demand, it becomes custom made and it is not returnable and not refundable.
In accordance with article L121-21-8 of the French Consumer Code, items made to measure (Bespoke service) can not be exchanged or refunded.
No refund may be made to any Customer who has not exercised his/her right of return under the terms of this Article.
Article 7 – Repairs
For any repairs, please email firstname.lastname@example.org, let us know the item(s) needs repair and what repair is needed, details from the original sales invoice and your contact information.
We provide a free repairs service for two years from the date of purchase (till receipt required). This service is free as long as the damage is the result of normal wear and tear and/or because there is a manufacturing fault.
Once this guarantee period has expired, we offer a paying repairs service. We will provide you a quote for the anticipated repairs; we will need your confirmation prior to do any repairs.
Within our reply we will provide you with a Return Number and our shipping information. Please allow approx. 2 weeks for a repair assessment. Note that we are not responsible for your item until it is in our possession. Please follow the instructions below:
- Package items inside a box suitable for shipping to ensure safe arrival.
- For your protection, ship your package via a traceable shipping method.
- Return Number must be clearly written on the outside of the shipping box.
Article 8 – Newsletter
EIKOSI DYO gives you the opportunity of receiving information that might interest you, including information on the products and brand, by subscribing to the newsletter. If you would like to stop receiving this information, please click on "Unsubscribe" in the newsletter at any time.
Article 9 – Intellectual property
Content published on this website EIKOSI DYO such as text, comments, works, illustrations logo and images is the exclusive property of EIKOSI DYO and is protected worldwide under copyright and intellectual property laws. Only private use is allowed subject to different or more restrictive provisions of the intellectual property code. The entire compilation of the content found on this website is the exclusive property of EIKOSI DYO with copyright authorship for this compilation by EIKSOI DYO. Any total or partial reproduction of the eikosi-dyo.com catalogue is strictly prohibited. All rights reserved.
Article 10 – Liability
All the products sold on eikosi-dyo.com are complying with current French legislation. It is your responsibility to check with your country's authorities whether you are allowed to import or use the products or services that you plan to order. Eikosi-dyo.com cannot be held liable for breach of contract in the event that the product is out of stock or unavailable, or in the event of force majeure, disruption, flood, fire or strike, particularly of postal, transport or communication services. Eikosi-dyo.com shall not be liable for any direct or indirect result of these risks. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
Article 11 – Governing law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of France.
Any dispute that may arise relating to the validity, interpretation or execution of these general terms of sale and which cannot be settle amicably by the parties to the present, French courts will have jurisdiction.
Article 12 – Personal information
Questions about the Terms of Service should be sent to us at email@example.com.